Microsoft Dynamics 365 CE is your all-in-one customer relationship management solution. Through the use of many intuitive features your business can strengthen customer engagement and streamline sales processes.

Complete Customer View

Microsoft Dynamics 365 Customer Engagement gives your business a complete view of each customer by compiling data from sales, marketing, and customer service in one place. With up-to-date profiles that include customer history, preferences, purchases, and support cases, teams can better understand and engage with customers at every stage. This unified view enables more personalized service and timely support, helping to build stronger, more trusted relationships.

Stronger Customer Engagement

Dynamics 365 CE helps businesses connect with customers through personalized and timely communication across channels like email, phone, chat, and social media. By using real-time customer data, teams can deliver more relevant messages and support, leading to better interactions, stronger relationships, and higher customer satisfaction throughout the entire journey. 

Automate Sales Processes

Dynamics 365 CE helps streamline your sales process with automation and easy-to-use tools. It lets you track leads, manage accounts, and handle opportunities, while automating tasks like follow-ups, approvals, and data entry. This keeps your sales pipeline organized and gives your team more time to focus on building relationships and closing deals faster. 

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales empowers businesses and sales teams to build stronger customer relationships and close deals more efficiently. With its intuitive tools, you can seamlessly manage accounts, contacts, and the entire sales pipeline from initial lead to finalized order.

Strengthen customer relationships through insightful engagement.

Track and manage accounts, contacts, leads, opportunities, orders, and products.

Follow and advance sales opportunities throughout the pipeline, from lead to order.

Streamline and manage your business processes for greater consistency and success.

Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service empowers support agents with the tools they need to effectively assist customers and deliver exceptional service. By streamlining communication and support processes, agents can focus on providing a personalized and high-quality customer experience.

Track and manage customer issues through cases, recording all related interactions.

Create, maintain, and share knowledge articles through a centralized knowledge base.

Engage with customers across multiple channels, including voice and live chat.

Collaborate seamlessly with team members using Microsoft Teams.

Define service terms with entitlements and ensure consistent service delivery using service-level agreements (SLAs). 

​​Microsoft Dynamics 365 Customer Insights and Journeys 

Dynamics 365 Customer Insights – Journeys is a comprehensive, end-to-end customer engagement and marketing solution that helps organizations automate and optimize their outreach efforts. Seamlessly integrated with Dynamics 365 Sales, it provides powerful tools and an intuitive interface to attract, engage, and nurture leads more effectively.

Design and launch targeted email marketing campaigns.

Build and publish marketing pages and forms.

Create personalized customer journeys to guide engagement.

Plan, promote, and manage events with ease.

Capture and score leads to prioritize and qualify opportunities.

Leverage built-in analytics to make data-driven marketing decisions. 

Mobile Access

Stay connected with your customers anytime, anywhere using the Dynamics 365 mobile app.

Secure Cloud Platform

Benefit from enterprise-grade security and compliance to protect your business data.

Other Features

Dataverse Integration provides even more ways for Dynamics 365 CE to benefit your business. 

Discover How Dynamics 365 CE Would Benefit Your Business.